Frequently Asked Questions
What is The First Row?
The First Row is created exclusively for HSBC NRI Banking customers, an inner circle of access beyond the reach of the ordinary. Where every experience is not simply curated, but tailored with discretion and precision to reflect who you are. A world of exclusivity designed around your tastes, your moments, and your place in time. It’s not about more, it’s about presence, about showing up at the right moment, and finding it was made for you.
Do certain experiences come with age or other limitations?
Certain experiences may have age restrictions. We advise reviewing the terms and conditions on the product page before making a purchase.
What is HSBC exclusive presale?
HSBC presale is a live music ticket access program giving cardholders access to concert presale tickets, preferred seats, and various VIP experiences before tickets become available to the public. Typically, the presale period is two days prior to tickets being available in the general public sale.
How do I book an Experience?
If you are an existing HSBC NRI customer, please contact your dedicated Relationship Manager to book the desired experience. If you are not an HSBC customer, please contact us through the form available on the "Contact Us" page of this site.
Can I book an experience for someone else?
Yes, for purchasing the experience, you need to be an HSBC India customer. We understand you may be overseas and may book the experiences for your family back home.
How can I buy an experience on your website?
If you are an existing HSBC NRI customer, please contact your dedicated Relationship Manager to book the desired experience. If you are not an HSBC customer, please contact us through the form available on the "Contact Us" page of this site.
Do I have to be an HSBC customer to make a purchase?
Yes, you must be an HSBC NRI client to access and book our offerings.
What is the HSBC Entertainment presale benefit?
The HSBC presale benefit is a presale program offering eligible consumer credit cardholders’ early access to tickets at select experiences. Cardholders can purchase premium seats and VIP experiences before tickets become available to the general public.
What happens if I need to cancel or reschedule my experience?
All cancellations and modifications are subject to terms and conditions of the concerned offering.
Is my purchase refundable?
All refunds are subject to terms and conditions of the concerned experience.
How do I check the status of my booking?
Once your booking is complete you will receive a booking confirmation email.
I am experiencing a technical issue and cannot complete my reservation.
We apologize that you are experiencing technical issues. For any experience related questions pls reach out to us on globalnri@hsbc.co.in.
Where can I find the address and contact information for my reservation?
The experiences’ address and contact information are included in your order confirmation email. You may also search for the experience online to confirm the location or find a contact number if needed.
How is my personal information protected?
HSBC prioritizes the security of personal data gathered on the First Row, using multiple layers of protection for all collected information. For additional details, kindly refer to our “https://thefirstrow.in/privacy-policy/”
